Terms & Conditions

Payments

SkeetaWatersports.com uses Stripe to accept credit/debit card payments.
If you purchase products from us and use the Stripe payments platform for credit/debit card transactions, you authorize the use of and access to the credit/debit card you have chosen to use. By providing your information, you authorize Stripe to charge the amount due to your credit/debit card.
For more information about Stripe, please visit www.stripe.com.au.

You must be over the age of 18 and use your own credit/debit card and not a credit/debit card of another person.
If we believe your payment has violated any law or the Terms & Conditions, we reserve the right to cancel or reverse your transaction.

Shipping and Delivery

When you purchase from our website, the products will be delivered through one of the following methods:

– Express, typically 1 – 5 working days to most countries,
– Standard, typically 10 – 30 working days to most countries,
– Standard, typically 2-3 working days to most suburbs in Australia,

Delivery times are an indication only and may vary due to unforeseen circumstances. We are not liable for late or non-delivery no matter what the reason.

As soon as your purchase has been paid for in full, we will aim to ship all products within 3 days from receiving payment in full. If any products are not in stock, we will notify you of any delays. You will be required to pay delivery charges in addition to the price for the products you purchase.

If any products you purchase are to be delivered outside Australia, your purchase may be subject to import duties and taxes applied by the destination country. You are responsible for paying any such duties and taxes. Please contact your local customs office for more information before making a purchase. We are not responsible for the payment of any such duties and taxes and are not liable for any failure by you to pay them.

Any purchases made in Australia are inclusive of GST.

You are required to provide us with a complete and accurate delivery address, including the name of recipient and phone number. We are not liable if your products are delivered to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.

Exchanges and Returns

We hope you are happy with your purchase, however if you have changed your mind and wish to return it to us, please notify us within 30 days of the shipment date. If 30 days have passed since the shipment date, we unfortunately can’t offer you a refund or exchange.

If you believe you have a warranty claim, please fill out the Warranty Claim Form on the resources page and email it along with pictures to sales@skeetawatersports.com.

No refund or exchange will be permitted if:
– The product was custom made for you.
– The product was purchased on sale. Only regular priced products may be refunded or exchanged.

Defective or Incorrect Product

If you have received a product that has been sent directly from us and is defective or not what you ordered, please send us photos and email them to us at sales@skeetawatersports.com.

Any defective or incorrect parts will be replaced at no shipping charge to you, provided we are notified within 30 days from the shipment date, the product is in its original condition and is not damaged or missing parts for reasons not due to our error.

Exchanges

You can return an unused product within 30 days of the shipment date for an exchange.

You are responsible for all return freight charges, including any duties and taxes. We recommend all returns be sent back to us using a trackable shipping service or purchasing shipping insurance.

If you need to exchange, send us an email at sales@skeetawatersports.com before returning your product to us.

Returns

To be eligible for a return, your product must be unused and in the same condition that you received it within 30 days of the shipment date. The product must also be in the original packaging.
You are responsible for all return freight charges, including any duties and taxes. Shipping costs are non-refundable. We recommend all returns be sent back to us using a trackable shipping service or purchasing shipping insurance.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned product. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit/debit card or original method of payment, within 7 days.

Links

This website may contain links to third party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third party website or service linked to on our Site. It is your responsibility to read the terms & conditions and privacy policies of these third parts websites before using these sites.

This website may contain links to other websites. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that SkeetaWatersports.com is not responsible for the privacy practices of such other websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.

Contact

Please contact us if you have any questions or concerns. Our contact details are as follows.

Skeeta Watersports Pty Ltd
Unit 16/59-65 Keys Rd
Moorabbin, Victoria
Australia 3189
sales@skeetawatersports.com